Submit a Support Ticket

Use the form below to submit a ticket, or contact us through email or phone.
[email protected]
1 (716) 710-9141


Web Hosting

Host your websites reliably and securely with our Web Hosting services. We offer scalable hosting solutions with high uptime, robust security measures, and technical support. A strong online presence is critical for your business, and our hosting services ensure your websites are always accessible and performant.

Hardware Procurement

Streamline your IT acquisitions with our Hardware Procurement services. We assist you in selecting and purchasing the right hardware solutions that meet your performance needs and budget. Our relationships with vendors ensure competitive pricing and quality products, saving you time and resources.

Password Management

Simplify and secure password handling with our Password Management services. We provide solutions for generating, storing, and managing strong passwords across your organization. This reduces the risk of unauthorized access and enhances compliance with security policies.

Employee Security Training

Empower your staff with our Employee Security Training programs. We educate your team on best practices for cybersecurity, including how to recognize and respond to threats like phishing attacks. An informed workforce reduces the risk of security incidents caused by human error, strengthening your overall security posture.

Technical Support

Experience reliable and responsive Technical Support for all your IT needs. Our team is available to assist with troubleshooting, problem resolution, and guidance on IT issues. Quick access to expert support minimizes downtime and keeps your business running smoothly.

M365 Administration

Optimize your Microsoft 365 environment with our expert administration services. We handle user management, security settings, and feature configurations to maximize productivity and collaboration. By leveraging our expertise, you ensure that your M365 tools are tailored to your business needs and fully secure.

Mobile Device Management & Policy

Manage and secure your organization’s mobile devices with our Mobile Device Management & Policy services. We implement policies and controls to protect data on smartphones and tablets, whether company-owned or BYOD. This service enhances security and compliance while enabling your team to work flexibly and efficiently.

Infrastructure Monitoring

With our Infrastructure Monitoring services, we keep a vigilant eye on your network, servers, and applications. Real-time monitoring allows us to detect and resolve issues before they impact your operations. This proactive approach ensures high availability and performance of your IT infrastructure, supporting your business’s critical functions.

Patch Management

Stay protected against known vulnerabilities with our Patch Management services. We systematically update and patch your software and systems to prevent security breaches. Regular patching not only improves security but also enhances system performance and reliability, giving you peace of mind.

Endpoint Management

Our Endpoint Management services provide centralized control over all your devices, including desktops, laptops, and servers. We ensure that your endpoints are secure, up-to-date, and functioning optimally. This reduces administrative overhead and enhances security across your organization, leading to increased productivity and reduced operational costs.

Disaster Recovery

Ensure business continuity with our Disaster Recovery services. We design and implement strategies to recover your critical systems and data in the event of a disaster. This service minimizes downtime and data loss, allowing you to quickly resume normal operations and maintain service levels for your customers.

Incident Response Planning & Policy

Be prepared for any security incident with our Incident Response Planning & Policy services. We help you develop and implement effective response strategies and policies tailored to your business. By having a solid plan in place, you can minimize downtime and damage from security incidents, maintaining trust and operational efficiency.

Security & Risk Assessments

Our Security & Risk Assessments provide a thorough evaluation of your IT infrastructure to identify vulnerabilities and compliance gaps. We deliver detailed reports and actionable recommendations to strengthen your security posture. This proactive approach helps you mitigate risks before they become issues, ensuring long-term protection for your business assets.

Email Security

Protect your organization from email-based threats such as phishing, spam, and malware with our comprehensive email security solutions. We deploy advanced filters and encryption protocols to safeguard your communications. This service helps prevent data breaches and ensures that your sensitive information remains confidential, boosting trust with your clients and partners.

EDR/MDR - Antivirus

Endpoint Detection and Response / Managed Detection and Response
Our EDR/MDR services provide advanced threat detection and response capabilities for your business endpoints. We continuously monitor and analyze endpoint activities to identify suspicious behaviors, enabling rapid response to potential threats. By partnering with us, you’ll benefit from real-time protection against cyber attacks, minimizing risks and ensuring business continuity.

Leave a Comment / By /

Case Study: Safeguarding Data with M365 Backup and Services

Scenario

Client Overview

A regional financial services firm providing accounting, tax consulting, and financial advisory services, with over 150 employees across multiple offices, relies heavily on Microsoft 365 (M365) for email communication, document management, and collaborative workspaces.

The Challenge

This financial services firm faced significant concerns regarding data protection and compliance:
• Data Loss Risks: Accidental deletions, ransomware attacks, and potential M365 outages posed threats to critical client and financial data.
• Regulatory Compliance: Strict industry regulations required robust data retention and recovery capabilities.
• Limited Backup Capabilities: The native M365 retention policies did not meet the firm’s need for comprehensive, long-term backups.
• Inefficient Recovery Processes: Restoring lost data was time-consuming and disrupted business operations.

Impact

• Operational Disruptions: Data loss incidents led to delays in client services and internal projects.
• Compliance Violations: Inadequate data retention risked non-compliance with financial regulations, potentially leading to fines.
• Client Trust Erosion: Clients expressed concerns over the security and availability of their sensitive financial information.

Solution

Our Solution

SheppTech conducted an in-depth analysis of the firm’s M365 environment and data protection needs. We implemented a comprehensive backup and recovery strategy tailored to their compliance requirements and operational priorities.

Implementation


1. Deployment of Advanced M365 Backup Solutions:
• Automated Daily Backups: Configured automatic backups of emails, SharePoint sites, OneDrive files, and Teams data to secure cloud storage.
• Granular Recovery Options: Enabled the restoration of individual items, such as emails or files, without affecting the entire system.
• Long-Term Retention Policies: Established customized retention schedules to meet regulatory requirements for data archiving.

2. Secure Offsite Storage:
• Redundant Data Centers: Stored backups in encrypted, geographically dispersed data centers to ensure data availability even in the event of regional outages.
• Encryption and Security Controls: Applied end-to-end encryption and strict access controls to protect backup data from unauthorized access.

3. Compliance and Audit Support:
• Regulatory Alignment: Ensured backup and retention policies complied with financial industry regulations like SOX and SEC requirements.
• Audit Trails and Reporting: Provided detailed logs and reports to support audits and demonstrate compliance.

4. Streamlined Recovery Processes:
• Rapid Restore Capabilities: Implemented solutions that allowed for quick recovery of data, minimizing downtime.
• User-Friendly Interface: Provided an intuitive portal for the IT team to manage backups and perform restorations efficiently.

5. Ongoing Management and Support:
• 24/7 Monitoring: Continuously monitored backup jobs to detect and resolve any issues promptly.
• Regular Testing: Performed periodic backup and recovery tests to ensure system reliability.
• Expert Support: Offered dedicated support for any backup-related queries or incidents.

Results

• Enhanced Data Protection: Achieved 100% backup success rate, ensuring all critical data was securely backed up.
• Regulatory Compliance: Met all data retention and recovery requirements, passing audits without any compliance issues.
• Improved Operational Efficiency: Reduced data restoration time by 70%, minimizing disruptions to business operations.
• Increased Client Confidence: Demonstrated a strong commitment to data security, strengthening client relationships and trust.
• Cost Savings: Avoided potential fines and financial losses associated with data breaches or compliance violations.

Conclusion

This case demonstrates the critical importance of robust data backup and recovery solutions for businesses relying on cloud services like Microsoft 365. By partnering with SheppTech, organizations can ensure their data is protected, compliant, and readily available, thereby safeguarding operations and maintaining client trust.

Ready to Protect Your M365 Data with SheppTech?

Contact us today to learn how our tailored backup and recovery solutions can secure your organization’s critical information and support your compliance needs.

Contact Us

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top